Please inspect your order as soon as it arrives. If an item arrives damaged or faulty, or if we made a mistake and sent the wrong item or left out an item you paid for, we'll make it right. Email us at customersupport@lgcandle.com within 7 days of the date the carrier marks your package as "Delivered," and include:

1. Your order number
2. Clear photos of the damaged, faulty or incorrectly sent item(s), or of the order contents if an item is missing
3. Photos of the shipping box and packing materials

Please keep the item and all packaging until your claim is settled. We review every claim, and once it's approved we'll send you a replacement of the correct item, or store credit if that item is unavailable. Shipping on approved replacements is on us. If we need the item back, we'll send you a prepaid return label and instructions. Please don't send items back without contacting us first.

Claims received after the 7-day window, or without the details above, can't be accepted.

A note on free samples: complimentary wax melt samples are a free gift. We do our best to include the sample scent you choose, and if it's unavailable, we'll substitute another scent. Because samples are free, they aren't covered by our guarantee.

Because every candle is hand-poured in small batches, and scent is so personal, all sales are final. We're unable to offer returns, exchanges, refunds or store credit for reasons such as:

• Change of mind
• Scent preference, or a scent that differs from what you expected
• Ordering the wrong item, scent, size or quantity
• Normal variation in color, frosting, wax surface or scent throw, which are natural features of handmade candles
• Damage caused by misuse, improper burning, or not following our candle care instructions

If your order arrived damaged or faulty, or we sent you the wrong item, see Our Guarantee above.

Shipping costs are paid directly to the carrier, so shipping fees are non-refundable. When we send a replacement for an approved claim, the shipping is on us.

Once the carrier marks your package as "Delivered," we're not able to replace lost or stolen packages. Please double-check your shipping address before you place your order. If a package goes missing, email us and we're happy to help you file a claim with the carrier.

We process orders quickly, often the same or next business day, so we can't guarantee that an order can be cancelled or changed once it's placed. If you need to make a change, email customersupport@lgcandle.com right away with your order number. If your order hasn't been processed yet, we'll do our best to help. Once an order has been processed or shipped, it can't be cancelled or changed.

Have a question about any of these policies? Email us at customersupport@lgcandle.com before you place your order. We're happy to help. By placing an order with Living Good Candle Co., you agree to these policies.